I wanted to let you know of my experience with Super Heat installing a new heat pump/ac system in my home.
Ron Lobb went out of his way to come up with a solution for replacing my 40+ year-old system and met with Bill Doyle at my house so that Bill could propose a system and work up a quote.
When Bill’s quote came through I took several deep breaths and wrote a big check. There is no way I was going to even consider working with anyone else. Bill answered my many questions and even filled out energy rebate and tax credit forms for me.
Within a week, Bill arrived here with three of your techs, Brian, Najeep, and Andrew, who has been a very familiar face for quite a few years. Bill familiarized them with what was to be done and answered yet more questions for me.
As you know, Paul, on a much smaller scale I dealt with the challenges of finding and keeping good employees for almost a half-century, so I am vry much attuned to how people go about their work and interact with customers.
These guys are good. They finished the job in several days, (which was the low end of the estimated time of completion), worked efficiently, cleaned up after themselves at the end of each day, and were a pleasure to have in our house. To my surprise, they even put away all of the many stored items that they had previously moved out of their way in my cramped utility room.
You and I have had a few conversations over the years and I have always been impressed with how you run your company. I know first-hand that the attitude of the business owner filters down through the company’s employees.
Ron, Bill, Najeep, Brian, and Andrew are working hard to make you and Super Heat look good. I’m grateful to be your customer.
August 4, 2023